Typically, orders once placed cannot be cancelled. Please contact at the earliest and we will try to do whatever best we can.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care number or email us mentioning your Order ID. We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product
- Any product that is returned without all original packaging, and all other items originally included with the product at the time of delivery.
- Customized orders that include custom sticthcing, once placed, cannot be cancelled for any reasons.
Cancellation of Order by Zindagi Collection
Zindagi Collection in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.